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Eduroam | Roam.fi | Network settings | TUNI-STAFF | Guest networksFAQ

Eduroam

Eduroam is an international encrypted roaming access service. It consists of universities, research centers, schools, public spaces and other communities in Finland and abroad. The members of the communities can log on to the network using the user accounts of their own organization.

You can install eduroam on e.g. your own or your University’s mobile device and computer.

Always use your tuni account firstname.lastname@tuni.fi to log in.

If you encounter problems, please check the FAQ  first. Contact the IT Helpdesk if the connection problem continues.

Roam.fi

Roam.fi (site only in Finnish) is an encrypted roaming access service consisting of domestic Universities and other communities.

You can install eduroam on e.g. your own or your University’s mobile device and computer.

Always use your tuni account firstname.lastname@tuni.fi to log in.

If you encounter problems, please check the FAQ first. Contact the IT Helpdesk if the connection problem continues.

Network settings, eduroam and roam.fi

The network settings of eduroam and roam.fi are identical except for the network name.

The network settings for eduroam can be downloaded at https://cat.eduroam.org.

  • Security type: WPA2 Enterprise
  • User account: firstname.lastname@tuni.fi
  • Anonymous user account: anonymous@tuni.fi
  • Encryption type: AES
  • Network authentication method : protected EAP (PEAP)
  • EAP-PEAP tunneling type: EAP-MSCHAPv2
  • select certificate: wifi.tuni.fi

You can download the certificate at https://wifi.tuni.fi if needed.

TUNI-STAFF wireless staff network

TUNI-STAFF is installed on all computers centrally maintained by the IT Services of the University. The network is available on all campuses and you can access almost all of the same services as from the staff domain – you can e.g. print, browse the internet, use your home directory and unit/project directories.

The computer connects automatically to the network. If the automatic connection does not open, you can connect manually:

  1. Select TUNI-STAFF from the list of available wireless networks.
  2. Wait for a moment for the connection to open.

You connect to TUNI-STAFF on centrally maintained Mac computers as well. Please contact the IT Helpdesk for the required settings.

Guest networks

As a guest of the higher education community, you can connect to the campus specific guest networks if your own organization has not joined eduroam or roam.fi services.

The wireless networks are unencrypted. They are only recommended for temporary use.

TAMK-GUEST (TAMK)

You can collect a temporary guest account from the TAMK IT Helpdesk on the main campus as well as from libraries and infos on the main campus.

TUT network

You can collect a temporary guest account from the IT Helpdesk on the Hervanta campus.

UTAPAC (Main Campus, Kauppi)

You can collect a temporary guest account from the IT Helpdesk on the Main Campus or Kauppi Campus as well as from the infos in the Main Building and in PinniB building.

FAQ

The wireless network does not work, what can I do?

Please try the following before contacting the IT Helpdesk:

  • Make sure you typed your password correctly and that you use a valid password.
  • Make sure to use @tuni.fi ending when logging in. You can log in to eduroam and roam.fi using either your email address or your tuni account.
  • Did you switch on the wireless connection of your device? On some devices, there is a physical switch for switching on the wireless connection. When signal bars in the Wifi icon are displayed, the wireless connection is switched on.
  • If your password has expired, you can request the device to first forget the network and then join it again. This allows you to enter a new password.
    You can use the CAT tool (https://cat.eduroam.org) to change the password of eduroam of your own mobile device.
  • Would you like to check the authenticity of the access control server of eduroam or roam.fi network? Please find all required information at https://wifi.tuni.fi.

Contact the IT Helpdesk if the connection problem continues. Please provide the following information to the IT Helpdesk to get assistance quicker:

  • What does not work or succeed?
  • In which location does the problem appear?
  • When does the problem appear? Date, time?
  • When did it work the last time?
  • Which device is in question (a laptop maintained by the IT Services, your own device, something else)?
  • If you know the MAC address (hardware address) of the device, please let us know it too!

How can I connect a University computer to the wireless network?

The wireless network works automatically on all University laptops. In addition, a cable connection is available if needed. You should mention the need of a cable connection when ordering a new computer. Please see instructions on ordering a cable connection below.

How can I connect my own computer or a research instrument to the network?

Wireless networks are highly recommended for users’ own devices. Eduroam and roam.fi are available.

Research instruments and users’ own devices intended for a longer period of use can be connected to the University network if required. Please see instructions on ordering a cable connection below.

How can a visitor join the network?

Visitors can join the wireless networks. Please find further information at the instruction page of the wireless networks. ALso the Guest networks are available if needed.

How do the services work on different campuses?

The laptops of the University connect to TUNI-STAFF automatically and the common services of the staff are available on all campuses.

In addition, the cable networks of the campuses support the common services of the University. A common service can be identified by tuni.fi or tampere3.fi ending instead of the former tut.fi, uta.fi or tamk.fi endings.

The old services of the campuses are campus specific. These services are only available using a VPN connection.

We are currently combining services and making them easier to use. However, it takes time to combine the services so patience from the users’ side is appreciated.

I need more network sockets, what should I do?

Contact the IT Helpdesk. Please provide the following information to the IT Helpdesk to get assistance quicker:

  • Campus, building and room number in which the network socket is needed
  • If there are free network sockets in the room, what are their names?
  • Are the new devices maintained by the IT Services? What are their names?
  • If the devices are not maintained by the IT Services, what devices are in question?

A network socket does not work?

Before contacting the IT Helpdesk, please try the following:

  • Check the connections between the computer and the network socket. On laptops, it is recommended to use the network connection of the docking station so that you do not need to connect the cable each time.
  • Try using another network cable if one is available.
  • Try another network socket.
  • Restart your computer.

Contact the IT Hepldesk if you cannot establish a network connection. Please be prepared to provide the following information:

  • Campus, building and room number
  • The names/labels of the inoperative sockets (visible above the socket)
  • Is the device maintained by the IT Services? What is the name of the device?
  • If the device is not maintained by the IT Services, what device is in question?
  • Is the link light next to the network cable socket on?
  • Does the network work partially? What does not work?
  • When did this problem occur?
  • When did the connection work the last time?
  • What is the connection speed of the cable connection?

The connection speed is normally 1 Gbit/s. Network devices of 100 Mbit/s speeds are still in use in some areas. Internet connections and connections between campuses are faster than this.